Frequently Asked Questions (FAQs)
FAQ for Pop Collectibles Canada
Q: How can I cancel my pre-order?
A: You can cancel your pre-order at any time before it's shipped for a full refund. Simply send us an email at email@example.com with your order number, and we’ll take care of it for you.
Q: What is your return policy for in-stock items?
A: All sales of in-stock items are considered final after 24 hours. Should you need to cancel within this timeframe, you may be subject to a 20% fee. If the item has been shipped, you would need to cover the return shipping fee.
Q: Do you ship outside of Canada?
A: Yes, we ship to the United States and various parts of Europe, including France and Italy. Please check our shipping policy for more details.
Q: What shipping options do you offer?
A: For orders within Canada, we offer free courier shipping for orders over $150CAD. For local buyers, we provide contactless delivery service for orders over $20. Standard shipping times are approximately 5 to 10 business days.
Q: How do you protect the items during shipping?
A: We take great care in packaging our products. All items are shipped with 0.5mm Funko Pop protectors for added safety unless stated otherwise. Despite our efforts, we can't control the handling by the courier after dispatch, but we will assist you if any issues arise upon delivery.
Q: What should I do if my item is damaged upon arrival?
A: Please report any damages to us within 7 days of receiving your item(s) by emailing firstname.lastname@example.org with evidence of the damage. We cannot honor claims after this period.
Q: What constitutes a defect or damage for refund claims?
A: A minor packaging flaw that doesn't affect the Pop itself is not considered a defect or damage. However, if your item is damaged due to courier mishandling or other reasons, reach out to us, and we will work to resolve the issue.
Q: What if I live close to your location?
A: For purchasers within a 20km radius of our location, we offer a free local delivery service for orders of $20 or more. This is a contactless service performed by our staff to ensure minimal risk of damage.
Q: How will I know when my local delivery is arriving?
A: Once you've chosen local delivery at checkout, one of our staff members will text you to coordinate a delivery time and date. We ensure a contactless delivery process, and the staff member will confirm via text once the package is delivered.
Q: Can I request expedited shipping?
A: Currently, we do not offer expedited shipping. We ensure that in-stock items are delivered within the estimated time of 5 to 10 business days after the shipping confirmation.
Product & Offering FAQs for Pop Collectibles Canada
Q: What types of collectibles do you specialize in?
A: Pop Collectibles Canada offers a wide range of collectibles, primarily focusing on Funko Pops, action figures, trading cards, and special edition collectibles from various popular franchises like anime, movies, and TV shows.
Q: Are your Funko Pops authentic?
A: Absolutely. All of our Funko Pops are sourced directly from authorized distributors or the manufacturers themselves. We guarantee the authenticity of each Funko Pop we sell.
Q: Do your Funko Pops come with a protector?
A: Yes, every Funko Pop comes with a custom 0.5mm protector at no additional cost to ensure the item remains in pristine condition during shipping and for your display.
Q: Do you offer exclusive or limited edition items?
A: We certainly do. We have a range of exclusive, limited edition, and special release items that are perfect for collectors looking for rare finds. These include store exclusives, convention exclusives, and more.
Q: Can I request a product that is not listed on your website?
A: If you are looking for a specific collectible that you can't find on our website, feel free to send us an email. We'll do our best to source the item for you.
Q: How do I know if a pre-order item will come with an exclusive sticker?
A: We aim to provide accurate information for each pre-order item. If an item is expected to come with an exclusive sticker, it will be noted in the product's description.
Q: What should I do if I receive the wrong item?
A: If you've received an item different from the one you ordered, please contact us immediately at email@example.com with your order number and details of the item received. We'll work swiftly to resolve the issue.
Q: Are the trading card packs and boxes factory sealed?
A: Yes, all trading card products are factory sealed unless otherwise stated in the product description. We ensure the integrity and collectability of our trading card offerings.
Q: How often do you restock sold-out items?
A: Restocks depend on the availability of items from our suppliers. For highly sought-after items, we recommend checking back frequently or subscribing to our newsletter for restock alerts.
Q: Do you have a physical store location where I can view the products?
A: Currently, Pop Collectibles Canada operates primarily online, but keep an eye on our website for any announcements regarding physical pop-up locations or events we may participate in.