Frequently Asked Questions (FAQs)

Yes! We offer free shipping on all orders over $150 CAD within Canada. For US and international orders, flat-rate shipping is available at checkout.

We ship Canada-wide, to the United States, most of Europe, and Australia. For European and Australian orders, please note that customers may be subject to customs or import fees based on their country's regulations. We do not collect these fees on your behalf.

Most Canadian orders are delivered within 7 business days (varies by location). Orders in the Greater Toronto Area are usually delivered within 3 business days. US and international orders can take up to 20 business days due to border transit and customs processing.

Yes! We offer free local delivery for customers within a 20km radius of our Markham/Richmond Hill warehouse. Once you select local delivery at checkout, a team member will reach out to coordinate a delivery time.

We always try to ship orders using the quickest method available. If you need something urgently or have questions about your order's delivery timeline, email us at info@popcollectibles.ca and we'll do our best to help.

All standard-sized Funko Pops are shipped in a 0.5mm protector at no extra cost. We take great care to package every order securely. Each product description specifies exactly what protection is included.

Our system does not automatically flag mixed orders (containing both pre-order and in-stock items) as ready to pack. If you need your in-stock items shipped separately or have questions about a mixed order, please contact us at info@popcollectibles.ca and we'll sort it out.

We specialize in Funko Pops, but we also carry trading card games (One Piece, Pokemon, Naruto), blind boxes, and plushes. We're always expanding our catalog to bring the best collectibles to our customers.

Absolutely. All of our products are sourced directly from authorized distributors or the manufacturers themselves. We guarantee the authenticity of every item we sell.

Yes. Every standard-sized Funko Pop ships with a 0.5mm protector at no additional cost. We specify in each product description exactly what is included.

We do! We carry a range of exclusive, limited edition, and special release collectibles — including convention exclusives, store exclusives, and more. These are perfect for collectors looking for rare finds.

Of course! If you're looking for a specific collectible you can't find on our site, send us an email at info@popcollectibles.ca and we'll do our best to source it for you.

If a pre-order item is expected to include an exclusive sticker, it will be noted in the product description. We aim to provide accurate information for every listing.

Yes! You can cancel any pre-order for free at any time before it ships. Simply email us at info@popcollectibles.ca with your order number and we'll take care of it. Order without risk — it's one of the reasons Pop Collectibles Canada is the best place to get Funko Pops in Canada.

If your item arrived damaged, please contact us and we'll look into it right away. If you've changed your mind about a purchase, we do require a 20% restocking fee to cover shipping and opportunity costs. Please reach out to info@popcollectibles.ca to start a return.

Please report any damage within 7 days of receiving your order by emailing info@popcollectibles.ca with your order number and photos of the damage. We are unable to honor claims after this period.

We're sorry about that! Please contact us immediately at info@popcollectibles.ca with your order number and details of the item you received. We'll work quickly to resolve it.

We accept all major credit cards, debit, and various digital payment methods through our secure checkout. We also offer Buy Now, Pay Later through Sezzle, so you can split your purchase into interest-free installments.

Our warehouse is located in the Markham/Richmond Hill area in Ontario, but it is not open to the public. All purchases should be made through our website.

Restocks depend on availability from our suppliers. For highly sought-after items, we recommend subscribing to our newsletter for restock alerts or checking back frequently.

You can reach us anytime at info@popcollectibles.ca. We aim to respond to all inquiries within 24 hours.