Shipping / Delivery Policy
We offer free courier shipping within Canada for orders over $150CAD.
We take the condition of Funko Pop(s) very seriously because we know how much our collectors value it. As such, all item(s) are carefully hand-inspected and packed by a member of our team before they are shipped to you. This ensures that all item(s) are in mint condition at the time of shipping.
All item(s) are shipped with 0.25mm Funko Pop protectors free, unless otherwise stated (some Pops are shipped with 0.5mm protectors for free — refer to the Pop product page). This helps the Funko Pop during the shipping process.
Once all the item(s) have left with our trusted courier, we do not have any control on how they handle the product. Although we pack these with care and add fragile labels, we cannot be held responsible for their delivery practices and the condition of the item(s).
If the item(s) appears to be damaged due to reasons other than a courier malpractice issue, email us at firstname.lastname@example.org and we will try to resolve the issue ASAP!
All damages to the product MUST be reported within 7 days of receiving. Please check the items as soon as you receive them because we cannot honour claims once the time frame has passed.
Please note that a minor packaging flaw(s) that doesn't affect the content is not considered a defect or damage for parcel insurance or refund claims.
To reduce the minimal risk of the item(s) being damaged from courier shipping, we offer local delivery for purchasers that live within 20km of our location. This contactless delivery is handled by one of the staff members and is FREE for qualifying orders ($20 or more).
If you do choose the local delivery option during checkout, one of the staff members will text you a time and day that they will drop it off. Since we are in a pandemic at the moment, this transaction will be contactless. Once the package(s) have been delivered, the staff member will confirm via. text.
Do you ship to the United States?
Unfortunately, our company operations at the moment are in Canada only.
What delivery options does Pop! Collectibles offer?
At the moment, we offer shipping within Canada and local delivery for buyers in the GTA area! For the shipping option, we do not currently offer expedited shipping, but buyers should expect the item(s) to arrive (assuming they are not pre-orders), within 10 business days of receiving the shipping confirmation! Usually, shipping times are around 5 business days.