Cancellation and Returns Policy
At Pop Collectibles Canada, we're collectors too, so we understand that flexibility is key when it comes to pre-orders and managing your collection. That's why we offer a hassle-free cancellation policy and clear guidelines for returns, ensuring you can shop with confidence and peace of mind.
Pre-Order Cancellation Policy
We want you to pre-order with confidence, which is why we offer the ability to cancel your pre-order at any time, for any reason, with a 100% refund guaranteed. We understand that circumstances change, and we're here to accommodate your needs. If you decide to cancel your pre-order—even after 24 hours—rest assured, you will receive a full refund.
In-Stock Item Cancellation and Returns
For in-stock items, all sales are considered final after 24 hours. However, if you find yourself needing to cancel within that window, we're happy to accommodate without any extra charge. If you need to cancel after the 24-hour period, please be aware that a cancellation fee amounting to 20% of the purchase price may be applied. Additionally, for items that have already been shipped, the buyer will be responsible for the shipping fee back to us.
To initiate a cancellation, please send your request via email to firstname.lastname@example.org along with your order number for a smooth process.
Our aim is to ensure you're thrilled with your purchase. However, should there be any issues, we ask that you reach out to us within a reasonable time frame to discuss potential returns or exchanges.
Please note that popcollectibles.ca reserves all rights to make the final decision on any refunds at any time. We approach every situation with a collector's understanding and will always strive to ensure a fair and satisfactory outcome for our customers.
We're here to support your passion for collecting without the worry. Our policies are designed to give you the freedom to make decisions that are best for your collection. At Pop Collectibles Canada, we stand by our commitment to customer satisfaction and collector-friendly service.
Should you have any questions regarding our policies, please feel free to reach out to us. We're here to help and ensure that your experience with Pop Collectibles Canada is nothing short of excellent.
Shop with us today, and let's build your collection together.
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